Categories

Phone: (305) 688-2144Mon-Fri 8:30am to 5:30pm

Customer Service

Shipping & Delivery

GENERAL SHIPPING

  • • We only ship orders from Monday-Friday.
  • • Normally we ship within 1-2 business days after your payment confirmation.
  • • Some items may ship separately.
  • • Some items can't be shipped internationally.
  • • Prices are calculated at checkout.
  • • Free shipping is only available for qualified items at RETAIL store.

TRACKING

An email with tracking information will be sent once an order has been shipped. You can also track your package from your Account page. Tracking is not available on International Economy.

 
Privacy & Security

We work hard to protect us and our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information:

  • We implement physical, electronic, and managerial procedures to safeguard and secure the information that we collect;

  • We use encryption when using the Internet to transfer or receive requested sensitive personally identifiable information;

  • When you enter sensitive information (such as a credit card number) on our order forms, we use 128-bit encryption to transmit that information using secure socket layer technology (SSL). All credit card payments are processed and secured by Paypal.

  • If you have any questions about security on our Website, you can contact us at Customer Service

  • Credit card numbers are NOT stored in our database. We keep on file only the last 4 digits to verify the card that was used. Once the information is transmitted to our servers for processing, we use encryption in the back end to transmit the request to our payment processor to verify the credit card and place an authorization for the order total; and

  • We restrict access to personally identifiable information to our employees, contractors and agents on a need-to-know basis and who are bound by confidentiality agreements.

To minimize the risk of having your account being compromised, we recommend that you set up your account password using unique numbers, letters and special characters. Do not disclose passwords to others. Please notify us of any password compromises and change passwords periodically to maintain account protection.

Returns & Replacements
We hope you love our products as much as we loved designing them. If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund within 30 days from receipt purchase. All you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount. We package all of our products well so they arrive on your doorstep safe and secure. If an item does arrive damaged or with parts missing, please notify us within 30 days. 
Ordering
You can place your order online or over the phone. Our Customer service will be glad to assist you. Wholesale buyers MUST register to see the prices and place orders. All registration must be approved by Ben kaufman sales before you get access.
Payment, Pricing & Promotions
We accept Visa, MasterCard, Discover, American Express, and PayPal. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing. When redeeming Promotion, Discount, or Coupon Codes during checkout, please note that only one promotion code can be used per order
Viewing Orders
If you want to review or check your order status, please log in or click here: CHECK MY ORDER
Updating Account Information
To update your account information, click on the LOG IN link located at the top of each page. Then you will see options to modify your name, password, communications preferences, address book and more.